Help
Support
PrepTempo is a small team, and support goes to a person, not a ticket queue. Whether you are using the website or the mobile app, this is where to start.
How to get help
Use the contact form, or email us directly. Either reaches the same inbox.
What to include. The email address on your account, which exam you were working on, and what you expected to happen versus what happened. For a bug, add your device and browser or app version. That is usually enough for us to reproduce the problem without a second round of questions.
How fast we reply. We read everything and we aim to respond within a few business days. We do not promise a specific turnaround, and we would rather under-promise than miss a stated deadline.
Common questions
Account and sign-in
There is no password to forget. Enter your email on the sign-in page and we send you a one-time link, or use Continue with Google. If the link does not arrive, check your spam folder and confirm you used the same address you signed up with — a different address creates a different account. Your progress follows your account, so signing in on the app with the same address brings everything across.
Purchases, refunds, and the pass guarantee
Receipts come by email as soon as a purchase clears. Subscriptions are managed from your account page, which opens the Stripe billing portal where you can update a card or cancel. Until You Pass purchases are covered by our money-back pass guarantee — the eligibility rules and how to file a claim are on the pass guarantee page.
Content you paid for is not unlocking
Access is tied to your account, not your device. Make sure you are signed in with the same email you checked out with, then reload. If a purchase went through but the exam still looks locked, send us the email address you used and roughly when you bought it, and we will fix the entitlement on our end.
Technical problems
On the web, a hard refresh clears most stale-cache issues; the site installs as an app and caches pages for offline study, so an old cached page is the usual culprit. In the mobile app, closing and reopening it re-syncs your progress. Either way, tell us your device, browser or app version, the exam, and what you were doing, and we can usually reproduce it from that.
An answer looks wrong
Tell us. Accuracy is the product, and a reported error goes to a human who checks it against the source material. Include the exam, the chapter, and the question, and we will reply with either a correction or the reasoning and citation behind the keyed answer.
Exam waitlists and requests
If the exam you need is not live yet, join its waitlist from that exam page and we will email you when it launches. If it is not in the catalog at all, ask — what people request is a real input into what we build next.
Privacy, data, and account deletion
You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account and everything attached to it. Send the request from the email address on the account so we can confirm it is you. Our privacy policy explains what we collect and who processes it.
Mailing address
PrepTempo465 Meeting St, Suite 110
Charleston, SC 29403
Related: Contact · Pass guarantee · Privacy policy · FAQ